Complaints Support Officer
Salary £21,342
37 Hours per week
East Hampshire Norse is currently recruiting for a complaints Support Officer to join our team at Bedford Road in Petersfield.
This position is being offered on a full time, permanent contract working 37 hours per week, Monday to Friday.
The role
As Complaints Support Officer, you will be responsible for delivering efficient and effective communications and management of complaints and other referrals. Providing high levels of customer service to all clients and delivering on our commitments to provide high quality services that create sustainable value for our customers and stakeholders. Alongside this your day to day duties will include;
- Maintaining records of complaints received and responded to.
- Liaising with Partners, operational teams, and others as necessary to seek timely responses to complaints as appropriate.
- Ensure effective Partner and Customer Relations are maintained, by responding appropriately to verbal and written customer comments and complaints in an efficient and timely manner to customer standards.
- Provide a high standard of Customer Care, giving advice and information about all the Company’s services in response to enquiries by telephone, email, and in-person.
- Ensuring that complaints records are kept up to date.
- Producing reports as necessary on complaints performance.
- Checking and responding to correspondence whether by e-mail letter or phone in a professional and clear manner.
- Delivering an effective and appropriate service to all service users fairly and without discrimination.
- Practise and ensure compliance with all the organisation’s policies and procedures.
Our successful candidate
- Previous experience working in a customer facing role
- Excellent communication skills
- Ability to remain calm under pressure
- Ability to work individually or part of a team
- Full UK driving licence to meet travel requirements
Our offer
- Salary £21,342
- 20 Days annual leave + bank holidays
- Stat nest pension
- Stat sickness scheme
- Access to company benefits and discounts.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your